Payments & Refunds Policy

Mailbox Repair Service LLC (“MRS”)
Effective Date: November 8, 2025

At-a-Glance

• Payment Due: Upon receipt

• Deposits: 30–50% for projects >$600 (to reserve materials/labor)

• Refunds: No refunds on payments, deposits, completed work, or special-order items

• Rescheduling: Allowed; $50 mobilization if <48 business hours

• Trip Fee: $50 if we arrive and can’t work for reasons outside our control

• Chargebacks: Not allowed without a 10-business-day notice/cure period

• Late Fees: Up to 1.5% per month (18% APR) or the max allowed by law

1) Pricing & Quotes

Prices are based on information available at the time of quoting and may change due to site conditions, material availability, or code/USPS placement requirements. We’ll obtain your written approval (email/text OK) before proceeding with revised pricing.

2) Payment Terms

• Due on Receipt. Invoices are due upon receipt unless otherwise stated.

• Accepted Methods. VISA/MC/AmEx, ACH, check payable to Mailbox Repair Service LLC, or cash.

• Deposits. For projects >$600, a 30–50% deposit may be required to schedule and procure materials. Deposits apply to the final balance and are non-refundable.

3) No Refunds

All payments are final and non-refundable, including deposits, mobilization/dispatch fees, special-order/custom items, and completed services.
If work cannot proceed due to circumstances outside our control (e.g., no access, unmarked utilities, permitting/USPS issues, third-party delays), we’ll offer a reasonable reschedule; refunds are not available.

4) Special-Order & Custom Items

Orders for custom boxes, plaques, cast numbers, powder-coat colors, or any special-order items are final sale and non-returnable once ordered. Lead times are estimates only.

5) Scheduling, Rescheduling & Cancellations

• Scheduling. Dates are estimates and may shift due to weather, safety, crew availability, or supply constraints.

• Customer Responsibilities. Provide clear access, mark utilities (call 811), secure pets, and arrange any HOA/municipal approvals.

• Late Changes. Canceling or rescheduling with <48 business hours notice may incur a $50 mobilization fee plus any non-returnable materials already purchased.

• Trip Fee. If we arrive and cannot work for reasons outside our control, a $50 trip fee applies.

6) Chargebacks & Disputes

Before initiating a chargeback, email support@mailboxrepairservice.com with written notice and provide a 10-business-day opportunity to cure. Unwarranted chargebacks violate this policy; you agree to reimburse our reasonable costs (including attorneys’ fees) incurred to contest them.

7) Late Fees, Collections & Liens

Balances not paid when due may accrue a 1.5% per month late fee (18% APR) or the maximum permitted by law, plus reasonable collection costs and attorneys’ fees. We may suspend work and, where permitted, record a mechanics lien for unpaid balances.

8) Title & Risk of Loss

Title to materials passes upon full payment. Risk of loss transfers upon substantial completion or delivery to the site, whichever occurs first.

Questions?

Mailbox Repair Service LLC
Email: support@mailboxrepairservice.com • Phone: (405) 310-9607
Mail: PO Box 756, Norman, OK 73070